Privacy Policy

This Privacy Policy explains how documeai.sbs (“we,” “us,” or “our”) collects, uses, and shares personal data when you contact us or use our services. This policy is provided for users in Japan.

1. Personal data we collect

We may collect the following personal data, depending on how you interact with us:

  • Contact/lead information you provide (e.g., name, email address, company name, and other details included in your message)
  • Account or service-related information (if you provide it)
  • Technical information (e.g., IP address, device/browser information, access logs) for security and service improvement

2. Purpose of use

We use personal data for the following purposes:

  • To respond to inquiries, provide information, and communicate with you
  • To provide and improve our services
  • To maintain system security, prevent fraud, and investigate incidents
  • To comply with applicable laws and regulations

Where required under Japanese law, we provide notifications regarding purpose of use and relevant handling of personal data. Please note: if you submit personal data via a contact/lead form, these disclosures are made in accordance with the Act on the Protection of Personal Information (個人情報の保護に関する法律).

References: Act on the Protection of Personal Information (Act on the Protection of Personal Information) Article 27, Article 24.

4. Sharing and disclosure of personal data

We may share personal data only as necessary for the purposes described above, including with:

  • Service providers that help us operate our business (e.g., hosting, communications), under appropriate confidentiality and security measures
  • Government authorities or other parties when required by law or to protect rights and safety

We do not sell personal data.

5. Retention period

We retain personal data for as long as necessary to fulfill the purposes of use and to comply with legal obligations. When data is no longer needed, we delete or anonymize it in accordance with our internal rules.

6. Your rights regarding personal data

Depending on applicable requirements, you may request disclosure, correction, deletion, or suspension of use of your personal data, or otherwise seek remedies. To make a request, contact us using the contact details below.

7. International transfers

If we transfer personal data outside Japan, we will take steps required by applicable laws and provide required notices where necessary.

8. Security measures

We implement reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

9. Contact us

If you have questions about this Privacy Policy or personal data handling, please contact us:

documeai.sbs (Kabushiki Kaisha (K.K.))

Address: Shinbashi Ekimae Building, 2-11-1 Shimbashi, Minato-ku, Tokyo 105-0004, Japan

Email: [email protected]

Phone: +81 482 094 2169

Representative: Daniel Bauer, Managing Director

If you are contacting us using a form, please avoid including sensitive personal information unless specifically requested.